Help Center

Our Original & Stemless glasses are each sold separately. 

Shipping destinations:

• We ship to USA Only

USPS 2-3 Day Shipping: All orders our dispatched from our warehouse within 1-3 days.

You can select your preferred payment method at checkout.

We accept secure payments for both local customers via Credit Cards, Debit Cards & PayPal. 

To ensure thesafety and the health of our customers, there will be no returns or exchanges at this time due to COVID-19 precautions. Please contact us if you have any questions about our products before purchasing.

• If a product gets damaged or was faulty upon a delivery - please email us at support@misswineglass.com to get a replacement glass sent out or a refund.
• Timing: we have a 3-days Return & Exchange Policy, since the day item was delivered.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

We do not reship, replace, or refund any orders that have been shipped via USPS and show "DELIVERED" with time stamp. Please contact your local USPS to retrieve your package. If they are unable to locate your package, file a claim with them to recoup your funds. Click link below to file a claim: https://www.usps.com/help/claims.htm

For a full refund or replacement of item, contact support@misswineglass.com with the following information within (3) days of delivery:

Name on billing statement:

Item #:

Date of Purchase:

Picture of broken item:

Our support team is always happy to assist!

We do not reship, replace, or refund any orders that have been shipped via USPS and show "DELIVERED" with time stamp. Please contact your local USPS to retrieve your package. If they are unable to locate your package, file a claim with them to recoup your funds. 

Click link below to file a claim: 

https://www.usps.com/help/claims.htm