Refund Policy

Returns 

For in-store/in-person purchases ONLY. This policy does not cover ONLINE ORDERS!

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

We do not reship, replace, or refund any orders that have been shipped via USPS and show "DELIVERED" with time stamp. Please contact your local USPS to retrieve your package. If they are unable to locate your package, file a claim with them to recoup your funds. Click link below to file a claim: https://www.usps.com/help/claims.htm


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@misswineglass.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@misswineglass.com and send your item to: Miss Wine Glass, 490 pine ave Suite p205, long beach CA 90802, United States. 




Shipping 
To return your product, you should mail your product to: Miss Wine Glass, 490 pine ave p205, long beach CA 90802, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.